Description
It is compatible with VA0 / VA1 / VA2 models.
Please note:
The shell does not include screws, kindly use the original screws.
Avoid overtightening the screws to prevent damage to the screw posts.
Shipping Policy
The product is presently available for delivery to the countries of US, UK, Canada, Australia, Japan, New Zealand, UAE and some of the EU countries (Belgium, Czech,Finland, France, Germany, Hungary, Ireland, ITA, Malta, Netherlands, Poland, Portugal, Spain).
The range of destination countries will be expanded gradually. Please contact us at customer@retro.cool, if your country is not included.
Please make payment for your order, including the shipping fee, at the time of purchase.
International shipping will be handled by China Post or shipping agents. You will receive a notification email with the tracking number once it is available. It will takes 15~20 days to deliver the package.
The weight limit for each package is 2 kilograms. Any order exceeding this weight limit will be shipped in multiple packages.
Please note:
All additional import customs fees, duties, and taxes are the responsibility of the buyer and will be determined by the customs office of the destination country.
If a shipment is refused, the shipping fee will not be refunded, and any additional fees incurred will be deducted from your refund.
For any questions, please contact us at customer@retro.cool .
Returns & Refund Policy
Returns
Your product must be returned within 30 days of delivery:
Our retruns policy is valid for 30 days. If it’s been more than 30 days since delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused or unassembled, in the same condition that you received it, and in its original packaging.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.
If a refund is issued, the shipping fee will be deducted from your refund. And a restocking fee equal to 10% of the product's price will be deducted.
Final Sale items (if applicable)
Only items at full price are eligible for a refund. Unfortunately, items marked as final sale cannot be refunded unless it is deemed defective or damaged. If you require a replacement part, please request our exchange service.
Exchanges (if applicable)
We only replace items if they are defective or damaged. To initiate an exchange, please send an email to customer@retro.cool with eligible proof of photos and your address. Once approved, the replacement part will be shipped to you. And the shipping cost will be covered by us.
Shipping
To return your product, please ship your product to the address provided in the notification email.
You will be responsible for the cost of return shipping which is non-refundable.
Please consider using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item.
Changes to Return & Refund Policy
You can review the most current version of the Return & Refund Policy at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.
Inventory & Production Plan
Hope this info is helpful for your purchase.
Dreamcast Replacement Shell
Color | Inventory & Production Plan |
Translucent White | preorder |
Translucent Black | preorder |
Translucent Red | out of stock * |
Translucent Blue | in stock |
Translucent Purple | out of stock * |
Translucent Green | out of stock * |
Translucent Orange | out of stock |
Translucent Yellow | in stock (final sale) |
Opaque Black | preorder |
Opaque Super Grey | in stock |
Opaque Char Red | in stock |
Opaque Blue/Navy Blue | discontinued |
* won't restock if there is no demand.
PS1 Replacement Shell
Color | Inventory & Production Plan |
Translucent White | preorder |
Translucent Black | in stock |
Translucent Red | in stock |
Translucent Blue | in stock |
Translucent Purple | in stock |
Translucent Green | in stock |
Translucent Orange | in stock |
Translucent Yellow | in stock |
Opaque Black | out of stock * |
Opaque Midnight Blue | discontinued |
Opaque Super Grey | in stock |
* won't restock if there is no demand.
Saturn Replacement Shell
Color | Inventory & Production Plan |
Translucent White | discontinued |
Translucent Black | discontinued |
Translucent Red | discontinued |
Translucent Blue | discontinued |
Translucent Purple | discontinued |
Translucent Green | discontinued |
Translucent Orange | in stock (final sale) |
Translucent Yellow | in stock (final sale) |