Shipping Policy

The product is presently available for delivery to the countries of US, UK, Canada, Australia, Japan, New Zealand, UAE and some of the EU countries (Belgium, Czech,Finland, France, Germany, Hungary, Ireland, ITA, Malta, Netherlands, Poland, Portugal, Spain).

The range of destination countries will be expanded gradually. Please contact us at customer@retro.cool, if your country is not included.

 

Please make payment for your order, including the shipping fee, at the time of purchase.

International shipping will be handled by China Post or shipping agents. You will receive a notification email with the tracking number once it is available. It will takes 15~20 days to deliver the package.

The weight limit for each package is 2 kilograms. Any order exceeding this weight limit will be shipped in multiple packages.

 

Please note:

All additional import customs fees, duties, and taxes are the responsibility of the buyer and will be determined by the customs office of the destination country.

If a shipment is refused, the shipping fee will not be refunded, and any additional fees incurred will be deducted from your refund.

 

For any questions, please contact us at customer@retro.cool .